What Disney-Playdom can teach you about the value of bad customer service

May 28, 2012

An unbelievable, true story…

by Stan Faryna

Stan Faryna

Recently, I experienced a payment error with the Disney Interactive Media Group via Facebook. I submitted an electronic support request. Seven days later this is the reply that I received:

We would like to invite you to give us feedback regarding ticket # 1604393.

You can give feedback by taking this brief survey: 
https://www.surveymonkey.com/s/2G38QRS?c=cbroderick+Blue+1604393+Playdom

We look forward to hearing from you, 
Playdom Game Services

The survey asked me how I rate their customer service. Really.

John Lennon, Power To The People

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