Thanks for breaking my car, #Revel Casino cc @RevelResorts @VisitAC

August 12, 2014

Please help me to speak to Revel

by Stan Faryna

Stan Faryna


Some weeks ago, I stayed at the Revel Casino in Atlantic City. I used the valet parking service. When they came out with my car, the tail light was busted and there were lots of scratches.

Here’s a few of the pics that I submitted to Revel’s Claims Adjuster, Donna Passarelli.

Revel Valet Parking Damage 1

Revel Valet Parking Damage 2

Just an hour before I had handed my car over to Revel’s valet parking people, I had been to the dealership for new tires and they did a full damage assessment on the car. So we have an official third party report (dated documentation) that the damages Revel’s people did to my car was not pre-existing damage.

I took pictures of the damage, I filed the claim according to their rules, and the claims representative told me that they would take care of it. After many phone calls and some correspondence with the Donna Passarelli (Claims Adjuster for Revel Entertainment), I was told two weeks ago that Donna doesn’t work there. Then they gave me a phone number to someone else who doesn’t exist at Revel.

So I went to Revel to speak face to face and now they tell me they have no claims department. Really? I drove up from the Washington, DC area to Atlantic City to be told that?

An anonymous legal counsel that represents casinos in Atlantic City tells me that I could spend tens of thousands trying to make Revel pay up. Not to mention how I would have to come up here for trial dates where they will successfully postpone hearing after hearing for a year or more.

Awesome! But not really.

Revel Entertainment Email

The repairs cost me $2,500 (Donna had approved the estimate of a local body shop by phone). The additional week of stay was about another $1,000 as I had to stay in Atlantic City while the car was being repaired.

Dear reader and friend, I’d be grateful for your help if you tweeted this tweet.

Dear @RevelResort Pay for the damages to @Faryna’s car. Thanks. cc @VisitAC #Revel


Plz RT #Fail Thanks for breaking @Faryna’s car, #Revel Casino cc @RevelResorts @VisitAC

And if you happen to be one of the countless people that have been wronged and cheated by Revel Entertainment, let me know below in the comments and maybe we can get your issue resolved too.


As I reflect on today’s new stories of Revel’s upcoming closing and the angry rumors of how Morgan Stanley took a beating and then how Revel took tax payer money in a bail out that’s gone bad, I can’t but help to think that their lack of responsibility to customers (myself included) as “business as usual” is a clue into their mismanagement of the billions of dollars investment, business operations, and tax payer money.

Revel’s demise comes as no surprise. Sadly, such mismanagement also comes at the cost of thousands of people to be soon unemployed in Atlantic City. My heart goes out to the people living and working in AC and the surrounding cities. May God help them.

More blogging by Stan Faryna

The Wonder that is Woman

A Tribute to Maya Angelou

Self-promotion, Value and Other Social Media Dohs

Stan Faryna
12 August 2014
Atlantic City, New Jersey



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